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Artificial Intelligence
Transform your insurance business with AI, machine learning, and predictive analytics.
Cloud Computing
Experience greater agility, security, and cost efficiencies in the cloud.
Customer Experience
Adapt to new customer expectations by leveraging mobile, big data, wearables, and more.
Digital Transformation
Migrate from legacy systems to design innovative and scalable digital ecosystems.
Cybersecurity
Secure your insurance organization’s digital transformation and remain compliant.
Sales & Distribution
Leverage emerging technologies to win customers and maximize revenue.
Employee Benefits
Transform your group and voluntary benefits business from quote to claim.
Leadership
Inspire teams, achieve buy-in, and manage organizational change in the insurance sector.
The recent push towards AI and predictive analytics has transformed every stage of the insurance customer lifecycle. From machine learning to better predict and mitigate risk to conversational AI for personalized customer service, insurance companies are rapidly deploying AI solutions across their digital ecosystems.
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Cloud adoption among insurance companies is entering the mainstream as carriers seek to minimize costs, improve security, and support flexible digital ecosystems. In 2020, it was reported that 48% of insurers have a cloud-native expertise.
For many carriers, cloud adoption is the path forward to becoming a “digital-first” insurer.
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The now widespread adoption of mobile technology, wearables, and internet of things devices has provided an unprecedented opportunity for insurers to offer unique digital experiences at the right time for the right person. With these new tools, it is not only possible to win more customers but to get customers excited about purchasing a new policy.
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The insurance industry is undergoing a period of unprecedented change. Large incumbent insurers are seeking replacements for legacy systems to better connect with customers while insurtechs are breaking funding records and flipping traditional insurance models on their heads.
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Technology has provided insurers with new digital communication and distribution channels, placing the customer at the centre of the insurance sales process.
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Group and voluntary (worksite) benefits providers are experiencing unprecedented change. With companies shifting to remote work arrangements amid growing trends in virtual enrollment, employee self-service, and virtual care, carriers must adapt their digital strategies to meet rapidly evolving customer expectations.
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Transform Your Group Benefits Business
Download the free 18-page white paper
Effective leadership is fundamental to any digital transformation project. Within this blog, you will discover leadership strategies and tactics for insurance professionals navigating digital transformation.
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Why Become an Automated Insurer?
We live in a period of radical transformation within the insurance industry. Emerging technologies and insurtechs are redefining what it means to be an insurance carrier, broker, or customer.
We focus on automation because it is pro-human. Automation releases human potential from routine, repetitive tasks, directing it instead towards innovation and maximizing the customer’s experience. Today, insurers have an opportunity to establish a competitive advantage by automating tasks at every stage of the fulfillment lifecycle:
- Up to 60% of insurance sales and distribution activities can be automated.
- Up to 35% of underwriting tasks can be automated.
- Automation can reduce the cost of a claims journey by 30% (McKinsey & Co., 2018).
Automation will spare carriers and distribution partners countless hours of effort while enabling the convenience and efficiency of customer self-service.
The Automated Insurer is designed to equip insurers and partners with curated thought leadership to better understand the digital trends of the day, and how insurance leaders can leverage this information at the right time to guide digital transformation within their organizations. Readers will gain a stronger understanding of artificial intelligence, cloud computing, customer experience optimization, big data analytics, wearables, and other emerging technologies like blockchain that drive insurance automation.
Employee Benefits Professionals:
If you are an insurance professional seeking digital solutions for your employee benefits business, contact us to learn how you can:
- Streamline underwriting, onboarding, and enrollment with automation
- Write 100x more quotes with the same staff and reduced quoting times
- Experience a 600% increase in total proposal capacity
- Reduce renewal turnaround times and touchpoints by 75%
- Reduce input time and errors during auditing from 25% to less than 1 %